GrubRoamer · Policies & support
Contact & Support
Help with a booking, listing, account, or privacy request.
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Email GrubRoamer
Reach us at hello@grubroamer.com. For a booking, include your booking reference and event date. For a listing, include its link or license number. Do not email passwords, full payment-card numbers, SSNs, or copies of tax documents.
Bookings and payment issues
Use the subject “Booking help” for cancellations, date changes, refunds, no-shows, or service disputes. Explain what happened and the resolution you are requesting. The Booking & Cancellation Policy describes the process. Email is not an emergency service; contact emergency services for immediate threats to health or safety.
Privacy and account closure
Use the subject “Privacy request” to request access, correction, deletion, or account closure. Send from the account address when possible. We may need to verify your identity or authority and explain records that must be retained. Listing removal is a separate request because some listing information comes from public records.
Listing corrections and accessibility
Corrections and listing removal are free. Use the subject “Listing correction” and identify the listing and requested change. If you cannot use a page or form, describe the accessibility problem and the assistance you need. We can help arrange an alternative way to provide the information.